Kenya's highway authority sets up complaints mechanism for Rironi–Gilgil section built by China Road and Bridge Corporation

The Kenya National Highways Authority (KeNHA) has launched a Grievance Redress Mechanism for the Rironi–Gilgil section of the Rironi–Mau Summit highway, Kenyans.co.ke reported on 6 October 2026, citing a KeNHA statement issued that day. KeNHA set it up with the Public Private Partnership (PPP) Directorate and China Road and Bridge Corporation (CRBC).

According to Kenyans.co.ke, the mechanism is meant to handle grievances from members of the public and other stakeholders along the highway. The site said issues likely to be addressed include proposed road tolling, land acquisition and compensation for affected persons. The Kenya Today website, also on 6 October, listed the same three issues.

Kenyans.co.ke quoted the KeNHA statement: "The Environmental and Social Safeguards (ESS) team, led by Lucy Wainaina, in collaboration with the PPP Directorate and CRBC, recently launched the Grievance Redress Mechanism (GRM) for the Rironi-Mau Summit Road (Rironi-Gilgil Section)."

Kenyans.co.ke said the GRM committee will have representatives of KeNHA, the National Land Commission, the National Environment Management Authority and the Ministry of Labour. Kenya Power, Children's Services and project-affected persons are also involved. The site quoted KeNHA as saying the committees would provide structured channels for "receiving, addressing and resolving project-related grievances, helping strengthen engagement with affected communities" and prevent conflicts.

Kenyans.co.ke said the Rironi–Naivasha section is due to open on 30 October and the whole corridor is expected to be finished by June 2027.

Roads and Transport Cabinet Secretary Davis Chirchir gave the same date in September. "By October 30, from Rironi to Naivasha, we will have completed the dualling and opened the road to traffic," he said, as quoted by Capital FM on 10 September 2026.

Capital FM reported that the project is a Public Private Partnership involving CRBC and the National Social Security Fund, and that President William Ruto launched it in November 2025. It said the first phase covers about 139 kilometres. CRBC handles the Rironi–Gilgil section, and Shandong Hi-Speed Road and Bridge International Engineering Company handles the Gilgil–Nakuru–Mau Summit section.

KeNHA's general complaints line is 0800211244 (toll-free) and its complaints email is [email protected], according to its website.